Credit Card - Frequently Asked Questions

01. How can I apply for an HSBC Credit Card?
02. How quickly can I get my Credit Card after applying?
03. I already have an HSBC Credit Card. Can I apply for another Credit Card from HSBC?
04. What is the credit limit you offer on your Credit Card?
05. What is the cash advance limit that you offer?
06. What is the Personal Identification Number (PIN) that you have sent me?
07. I have forgotten my PIN. What do I do?
08. How do I make my Credit Card payment?
09. What is the maximum withdrawal amount per day using the ATMs?
10. How can I control the usage of my supplementary Credit Card?
11. What benefits can the Supplementary Credit Cardholders enjoy?
12. What are the benefits expected from the HSBC Credit Card?




01. How can I apply for an HSBC Credit Card?

You have the following three options:
1. Apply at any HSBC Bank Egypt Branch.
2. Contact our Call Center on 19007 and ask for a sales person to come to you wherever you are.
3. Apply online through our website: www.egypt.hsbc.com

02. How quickly can I get my Credit Card after applying?

Your Credit Card will reach you within seven working days after we receive your completed application form. However, the Bank reserves the right to approve or decline your application.

03. I already have an HSBC Credit Card. Can I apply for another Credit Card from HSBC?

Yes, you can apply for a second Credit Card. However the Bank reserves the right to approve or decline your application.

04. What is the credit limit you offer on your Credit Card?

The credit limits vary on a case by case basis depending on various criteria, among which the type of card you have applied for.

05. What is the cash advance limit that you offer?

The cash withdrawal limits are different: 50% on Visa Credit Cards, 40% on MasterCard Credit Cards, and 100% on Premier MasterCard Credit Cards.

06. What is the Personal Identification Number (PIN) that you have sent me?

You will need the PIN to use the ATM facility with your Credit Card. You must not reveal your PIN to anybody and it is recommended that you change the number immediately on any of our ATM machines.

07. I have forgotten my PIN. What do I do?

Call our Call Center on 19007, and request a new PIN, or request a new PIN through our Internet Banking Service using the option “Request Replacement PIN”.

08. How do I make my Credit Card payment?

You have the following easy options to make your Credit Card payment:

1. Mailing Cheque/Draft
2. Free Autopay service
3. HSBC ATMs in Egypt - Cash / Cheque
4. Phone Banking Service
5. Internet Banking Service
6. At any of our Branches
7. Our Call Center at 19007

09. What is the maximum withdrawal amount per day using the ATMs?

Using your HSBC Credit Card through our ATMs, you can withdraw the following maximum amounts:

- Visa Gold EGP 6000
- Visa Classic EGP 5000
- MasterCard EGP 4000
- Premier EGP 8000

10. How can I control the usage of my supplementary Credit Card?

You cannot control usage of your Supplementary Credit Card, as both Primary & Supplementary Credit Cards share the same limit. Please ask about its features at any of our Branches or through our Call Center on 19007.

11. What benefits can the Supplementary Credit Cardholders enjoy?

The Supplementary Credit Cardholder can also enjoy the same benefits that the Primary Cardholder enjoys.

12. What are the benefits expected from the HSBC Credit Card?

HSBC Credit Cards allow you to enjoy the Unique World of Special Privileges, exclusive to HSBC Cardholders. The unique world of special privileges allows the Cardholder to enjoy the following:

• My Rewards Programme – Spend using your HSBC Bank Egypt Credit Card and collect Rewards Points which can be redeemed against an array of exclusive rewards displayed on HSBC Bank Egypt website.

• 0% Flexi Installment Plan – Buy now from selected merchants, and pay over equal monthly installments at a 0% Interest rate. Check the website for enrolled merchants...

• HSBC Select – Start shopping at any of our selected merchants available on our website offering special discounts for payments using HSBC Credit Card.

• Member Privilege – You can now pass your HSBC Credit Cards to your family & friends by nominating them to become HSBC Credit Cardholders and win up to 100% discount on the coming year’s annual fees and they can get a 50% discount on their first year’s annual fees.