Global Travel Organization (GTO) help

• Terms and conditions
• Frequently asked questions

• Bookings should be made 30 days prior to check-in date for full discount.
• Full discounts are on refundable rooms only.
• Customers can enjoy the full discount on one room of any type, and 5% discount on any additional rooms.
• Any bookings made less than 30 days in advance will be eligible for a 5% discount only.
• Always check the reservation and cancellation policies prior to any bookings.
• Quotation currency is GBP on all hotels locally and internationally.
• Payment will be deducted with the equivalent amount in EGP if you’re using an Egyptian card.
• Foreign currency card transactions must be within the authorised limits.
• Customers are allowed to use more than one credit card for payment.
• Customers can cancel their reservation before the cancellation date.
• Flight discount is based on official airlines website price only.
• Members must pay the city tax (or equivalent) to the hotel directly whenever required.
• Please check the GTO Terms & Conditions available on their website.

For all enquiries or complaints, please call the GTO escalation team:

• +44 7939 999787 - English speaking only
• +201100440115
• +20 111 400 5101

GTO services are provided by a third party contracted by HSBC. We only cover your membership fees for 1 year, and hold no responsibility for the quality of service or any other related matters. We reserve the right to cancel these services at any time without notice.