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Phone banking

24-hour banking service at your fingertips

Simple access to your accounts

Bank when and where it suits you with access to a range of banking services including balance enquiries, account activities, money transfers, rate enquiries and card payments – all at the touch of a button.

Our automated phone banking service is available 24 hours a day, 7 days a week, and our call centre team is available to assist you every day from 9am to 11pm.

Start using this service

What you can do

Through our telephone banking service, you can:

  • Check the balance of your HSBC bank accounts, time deposits, finance and credit cards

  • Get details of the last 5 debit and credit transactions on your accounts and credit cards

  • Make credit card payments or transfers between your HSBC Bank Egypt accounts

  • Check real-time foreign exchange and time deposits rates

  • Create and manage your phone banking, credit card and debit card PINs

  • Request a new cheque book

  • Speak directly to a member of our team

How it works

Phone banking is a free service, reliable and undoubtedly one of the easiest ways to bank.

Your phone banking personal identity number (PIN) allows you to securely access both your credit card and personal banking accounts over the phone. If you don't have your phone banking PIN, you can create it automatically by calling us on 19007.

Whenever you call, we’ll ask you to first verify it’s you. You can set up Voice ID and use your voice as your password.

Alternatively you can use your 10 digit Phone Banking Number and 6 digit PIN1. Once you have been verified, we'll put you through to a member of our Phone Banking team who can access your account details and help you manage your money.

You’ll need your Phone Banking number and PIN on hand to get started. Get set up in 3 easy steps:

  1. Call +202 35359191 or +202 25296969
  2. Verify yourself using your Phone Banking PIN.
  3. Create your voiceprint saying 'My voice is my password' up to 5 times.

1If you don't already have your phone banking PIN, please call our call centre to create a new phone banking PIN.

Use the service

Call us

Our automated phone banking service is available 24 hours a day, 7 days a week, and our call centre team is available every day from 9am to 11pm.

HSBC Premier customers call:

0800 PREMIER (08007736437) (within Egypt)

+202 3535 9800 (from outside Egypt)

HSBC Advance customers call:

0800 ADVANCE (08002382623) (within Egypt) 

+202 3535 9600 (from outside Egypt)

HSBC Personal Banking customers call:

19007 (within Egypt) 

+202 3535 9100 (from outside Egypt)

If you're calling from outside of Egypt, these numbers are only available through landlines.

Visit a branch

Visit your nearest branch to speak to us in person.

Frequently asked questions

We'd love to hear from you on the HSBC Egypt Social Media channels.