Contact us

Tweet us @HSBC_EG

We're always looking for ways to provide the best customer service, which is why we've created a new interactive customer care Twitter profile.

Available to current HSBC Bank Egypt customers and non-HSBC customers in Egypt, its purpose is to provide an additional channel for you to contact HSBC for any query resolution. We will respond to all genuine banking queries between 9am and 5pm, Sunday to Thursday, so if there's something you need to know, please send us a tweet.

If we feel the query requires a personal response, our customer care team will follow up with you offline, and we will only ever ask for your name, email address and contact number via email (hsbceg.help@hsbc.com), so please don't share any personal account information with the public.

We're always looking for new ways to support you and make it easier for us to stay in touch. So stop by and visit us at facebook.com/HSBCEGYPT

We'll be posting content made just for you - from videos on banking tips and product offers to posts that help you make the most out of life in Egypt. This page is also where we bring our global financial insights to help you achieve your goals, whatever they may be. We're here to help you succeed in any way we can. So if you're looking for info, just stop by our Facebook page and join the conversation.

We'd love to interact and hear from you on the HSBC Bank Egypt Social Media channels. If you have any customer service enquiries, please send us a tweet on the dedicated Twitter account.

Kindly remember to follow these simple rules, or we will be forced to delete your tweet or post.

Please don't post or upload any content:

• that is, or might be considered to be, foul, abusive, defamatory, offensive, insulting, or obscene
  
• for illegal purposes or otherwise to breach any laws or regulations
• to harass, distress or inconvenience any individual
• that may infringe the rights of any person or his family or personal life
• that breaches any intellectual property rights
• that is, or is likely to be considered to be, offensive to any religion or is against public morals
• that is, or may be, confidential, deceptive, misleading or fraudulent
• in violation of any laws or regulations
• which promotes any other brands or third party products
   

Please also don’t:

• copy, download or otherwise use any content contained in this website without our permission; or
  
• access any administrator areas or other features of this site without authorization

Individuals breaking any of these rules may have their access to the HSBC Social Media channel suspended or terminated.
 

In addition, please note:

We do not use any automation tools to post content. We update and monitor our Twitter and Facebook account from Sunday to Thursday, 9am to 5pm.

We welcome feedback and ideas from all our followers and fans, and endeavour to join the conversation where possible.

However, please note that we might not be able to reply to all the messages we receive via social media and in the event that your tweet or post is not responded to, please do not hesitate to get in touch with us through our regular banking channels.

All tweets and comments are read and any emerging themes or helpful suggestions are passed to the relevant people at HSBC.

HSBC strongly recommends you to not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media.

We do not automatically follow back new followers. Being followed back does not imply endorsement of any kind from HSBC.

We, at HSBC Bank Egypt, reserve the right to remove any content that violates our terms and conditions. We are not legally responsible for any content that may be posted or uploaded by third parties.

Please note: By tweeting or commenting on Facebook, personal data may be stored on Twitter or Facebook servers. For further information about how we use your personal data, please see our Privacy Policy.

HSBC Bank Egypt ("HSBC") operates channels and pages, on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for Egypt customers and designed for use in Egypt. We monitor and record tweets, comments and posts made on those channels about HSBC so that we can improve our services.

HSBC Bank Egypt is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users. The terms of use and policies of the social media sites used by HSBC (e.g. Twitter, Facebook) also apply to your use of HSBC's channels and pages, and you should ensure that you follow these terms of use and policies as well as those of HSBC.

HSBC doesn't give investment, tax or other professional advice via social media sites. You should always seek independent advice before making such decisions. Staff at our branches or in our Customer Service Units can advise you in relation to HSBC products.

When you engage with HSBC via social media your personal data may be stored on that social media site's servers, which are outside the control of HSBC and may be in the US or elsewhere outside Egypt. For further information about how we use your personal data, please see our Privacy Policy. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss customers' products or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels.

You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content. All content that we post on our social media sites is the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC intellectual property.

HSBC regularly updates and monitors our social media account and welcomes feedback and ideas submitted via these channels. HSBC endeavours to join the conversation whenever possible, however must not guarantee to read or reply to all messages sent to official HSBC social media accounts. We will work hard to remove any content that is defamatory, offensive or otherwise in breach of HSBC's rules. However, we are not legally responsible for any content posted by third parties. HSBC must not guarantee the accuracy of any information that is not posted by us.

Emerging themes and helpful suggestions are passed to the relevant people within HSBC for consideration, but no guarantee is made that any proposals will be acted upon.

HSBC Bank Egypt operates the following official Twitter stream in Egypt: @HSBC_EG

HSBC Bank Egypt operates the following official Facebook page in Egypt: www.facebook.com/hsbcegypt

If any of the HSBC streams above follow another user, or if any tweets or other content posted by HSBC refer to any specific third party products or services, then this does not imply endorsement of any kind.